Policies

Financial Policy

For your convenience, we accept Visa, MasterCard, Discover, and American Express. We also accept cash and checks (checks should be made payable to Rising Sun Physical Therapy). If any issues or questions arise regarding payment and/or your account with us, please give our office a call at 415-282-4083. We will do our best to clear up any misunderstandings and help you with the payment process.

Please note that you will be held fully responsible for any fees accrued by you in this office regardless of your insurance coverage.

We will send you a monthly statement of any unpaid balances. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan, but that must be implemented prior to the actual procedure.

Cancellation Policy

Any no-shows or late cancellations made after 12pm (noon) on the working day prior to a scheduled appointment are considered a late cancellation and will incur a $60 fee. Working days are Monday through Friday except major holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, December 23th-27th). This fee is not billable to insurance companies and will be charged to the patient directly.

This policy is in place out of respect to our physical therapists, staff, and fellow patients. By giving last minute notice, or no notice at all, you may be preventing another patient from getting that time slot.

Privacy Policy

6 Notice of Privacy Practices